• Face Coverings on Buses

    The wearing of a face covering is required by all passengers when travelling on buses, unless you are exempt.

What does this mean for you, our passengers

You must ensure your face is covered when you board the bus and whilst you are travelling on it, unless you are exempt or have a reasonable excuse not to have to. The police now have the power to enforce a fine of £100 to individuals and can remove people, who don't comply from the bus.  We look forward to welcoming you onto our buses, but please do follow the rules. 

Who is exempt?

You do not need to wear a face covering if you have a reasonable excuse not to.

These include:
•    not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
•    if putting on, wearing or removing a face covering will cause you severe distress
•    if you are travelling with or providing assistance to someone who relies on lip reading to communicate
•    to avoid harm or injury, or the risk of harm or injury, to yourself or others
•    to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
•    to eat or drink, but only if you need to
•    to take medication
•    if a police officer or other official requests you remove your face covering.

In addition to the above,  children under 11, bus company employees and contractors and members of the emergency services are specifically exempt from the requirement to wear a face covering. 

We now have journey assistant cards which have include reasons for face covering exemption. These can be screenshot on a phone or printed out. Click here for more information.

It is important to remember

Face Coverings

A face covering should cover your mouth and nose and can be a scarf or bandana that ties behind your head to give a snug fit. A face covering is not a face mask as used in a medical setting. For longer journeys, please ensure you carry more than one face covering and carry a plastic bag with you to store your used face coverings. 

Social Distancing

Social distancing remains at a minimum of 2 metres when travelling with those not in your household.

Hand Washing and Hand Sanitiser

You should continue to wash your hands and use hand sanitiser after putting on and taking off your face covering.


Research concluded by SAGE ( Scientific Advisory Group for Emergencies) has stated that the use of face coverings in an enclosed space can provide SOME small additional protection to fellow passengers and help those passengers with coronavirus who are not actively showing symptoms, from unknowingly spreading the virus amongst other passengers. 

The announcement coincides with the government’s latest stage in carefully easing the restrictions across England.

Keeping everyone safe is our priority.  Please read our latest guidance and advice