• Coronavirus Update

    The health and safety of our colleagues and customers is our number one priority

 

Service Updates

Update 05.4.20 20:00

Bury St Edmunds market day routes 375, 379 & 461

From Wednesday 8 April market day routes 375 and 379/461 will operate every other Wednesday. Routes 379/461 will operate on Wednesday 8 April and route 375 will operate on Wednesday 15 April, then every other Wednesday from then. The PDFs below list the dates of operation for each route. 

Select the PDF timetable named 'Emergency Timetable'
+ View 375 timetable
+ View 379 timetable
​​​​​​​+ View 461 timetable


Update 31.3.20 16:30

Easter weekend

We normally run no buses on Bank Holidays – Good Friday and Easter Monday, as well as Easter Sunday. If this doesn’t accommodate your travel need as a key worker please let us know straight away. 


Update 27.3.20 12:00am - CORRECTIONS

Please note the following corrections to our originally published emergency timetables:

Route 84 is Mondays to Fridays (NOT Mondays to Saturdays) and commences Monday 30 March. On Saturday 28th please use route 784 as route 84 will not operate.
Route 236 commences Monday 30 March
The 1545 374 from Bury St Edmunds operates on Mondays to Fridays only

The above timetables have been updated. Please accept our apologies for any inconvenience caused. 

Update 25.3.20 18:50pm

In-line with government advice about reducing the number of people at work and travelling – particularly on public transport - we are introducing an emergency timetable. The new timetables will start on Saturday 28th March.  

Our proposed timetables are below and we welcome your comments straight away via services@hedingham.co.uk .

Select the PDF timetable named 'Emergency Timetable'
+ View 84/84A timetable [Monday to Friday timetable starts Mon 30 March]
+ View 236 timetable [Monday to Friday timetable starts Mon 30 March]
+ View 374 timetable
+ View 753 timetable
+ View 754 timetable
+ View 784 timetable

Please note route 89X, 375, 379 and 461 will continue to operate to their current timetables. Routes 751/752/756/757/758/SC707 are suspended but are catered for with our current and future 753/754 timetables where children of key workers need to access to schools and colleges, please get in touch for full details. 

Our objective is to provide transport for key workers and access to food shops and medical facilities for those who depend upon us.

We will review our timetables following your feedback and if you feel we have not accommodated your needs, we will alter and continue to review as and when government advice changes.

We remain commited to support you with your travel plans but don’t wish for our staff to be out at work anymore than is necessary.

We would also like to reassure you that we have enhanced cleaning programmes in place with regular wipe downs on all our buses and that at present current passenger numbers are very low which enables the 2metre self distancing rule to be accomodated. 

Update 24.3.2020 12.30pm

We are working extremely hard to maintain our network, especially for those key workers who travel on our buses.

Chambers routes will run to a reduced timetable from the end of this week – more information to follow. 

We urge all key workers to get in touch ASAP and advise which routes they travel on including their journey patterns with as much information as possible. 

Email services@hedingham.co.uk or call 03301 020801

Update 22.3.2020 21.30pm 

Concessionary Bus Pass Holders can now use their bus pass before 9.30am allowing time to get to the shops as they open early for older people to grab their shopping as the day begins. 

Update 20.3.20 11am 

From Monday 23rd March, we will run our bus service along a school holiday timetable. Extra journeys will be provided to support schools which remain open for Key Worker children.  Please get in touch with us for information on school and college buses as this will change depending on actual opening arrangements. 

Update 19.3.2020 17.55pm 

We understand how important it is for you to know early on what changes will be made to our bus services.

Therefore, we commit to sharing our plans with you for next week by 11am tomorrow morning. 

In the meantime, please use our website or our app to check our current bus timetables.

Update 18.3.2020 

For now, we are running a normal service across all our Chambers Bus routes

As the situation evolves, we will continue to keep you updated with any changes to our timetables, which will be published, in the first instance, on our website. 

It may become difficult to keep our real time information up-to-date on our app so please keep checking this page on our website for the latest information. 
 

General Information

The health and safety of our customers and colleagues is our number one priority.

In response to the outbreak of Coronavirus (COVID-19) in the UK, we would like to reassure passengers that we are maintaining extensive cleaning regimes and following the latest government advice. We are continuing to run services to support our communities.

We are following the latest advice from Public Health England, the National Health Service, the World Health Organisation and transport industry bodies. The current government advice is that people continue to use buses and other forms of public transport as usual.

We have introduced enhanced cleaning procedures in our operations and are encouraging our colleagues to wash their hands at regular intervals. Buses circulate air every time it comes to a bus stop and most of our buses also have windows that can be opened at any time.

Many customers have asked if we still accept cash bus fares during this time and we can confirm we do, however where possible we actively encourage you to use contactless or mobile payments.  You can download our East Anglia Buses app via the app store or google play.

Due to the emergency nature of any temporary timetables please remember the journey planner and bus stop information in our app and website may not be correct. We hope to update these as soon as possible 

As the situation evolves, we will continue to engage with government, follow the guidance from public health bodies, and provide advice and updates to you on our services.

For more information, please go to the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/