• Coronavirus Update

    The health and safety of our colleagues and customers is our number one priority

Service Updates

Update 28.5.20 17:00pm

Bury St Edmunds - Sudbury - Colchester corridor from 1st June

From Monday 1st June we will be adding additional journeys to routes 84, 753, 754, 757, 758 and 784 to provide more capacity at certain times of the day to encourage social distancing on our buses. + View timetable

We welcome your comments at services@hedingham.co.uk or on 03301 020801

Routes 236, 374, 375, 379 and 461 will continue to operate to their current emergency timetable, these can be viewed by going to our timetables page, selecting your route and viewing the emergency timetable PDF.  

Update 20.5.20 09.30am

Important advice for those using buses

When travelling by bus please:

  • use a face covering to protect our drivers and other passengers, and don’t travel if you feel unwell
  • check our special timetables on line
  • take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face
  • buy a ticket in advance on our App or use contactless (or the exact change if you don’t have a bank card)
  • give priority to those with mobility issues
  • try to keep 2 metres apart from anyone not in your household, whilst queuing, whilst getting on and off, and whilst on the bus
  • consider waiting for the next bus if your bus is a quarter full.

Your safety is our priority.

Read our full advice for those using buses here.

Update 15.5.20 10.30am 

Good News

We are busy preparing to run more buses from 1st June when the lockdown is expected to be eased again.

New timetables will be live on our website from Saturday 23rd May 2020

Update 13.5.20 17:00pm

Please be aware that our buses are reserved for those who cannot walk, cycle or drive and need to:- 

  • Travel to work or school
  • Seek/offer medical attention or supplies
  • Shop

 You should not use our buses to go to places to exercise.

Update 16.4.20 13:00pm

New emergency timetables

From Monday 20th April route 84 will be suspended and additional journeys will be withdrawn from routes 753, 754 and 784. Route 84A will continue to operate on Thursdays only. 

There will be no changes to the emergency timetables on routes 236 and 374. 

Information about our proposed timetables are below and we welcome your comments straight away at services@hedingham.co.uk or on 03301 020801. We have tried not to change journeys used by key workers - but please do tell us if you think we have got something wrong. 

Select the PDF timetable named 'Emergency Timetable'
+ View 753 timetable
+ View 754 timetable
+ View 784 timetable

Update 07.4.20 15:45pm

Easter weekend update

We will operate Sunday timetables (no Chambers buses will operate) on Good Friday 10th April, Easter Sunday 12th April and Easter Monday 13th April. 

A Saturday timetable will operate on Saturday 11th April. 

If this doesn’t accommodate your travel need as a key worker please let us know straight away via email services@hedingham.co.uk or by calling 03301 020801. 

Update 05.4.20 20:00

Bury St Edmunds market day routes 375, 379 & 461

From Wednesday 8 April market day routes 375 and 379/461 will operate every other Wednesday. Routes 379/461 will operate on Wednesday 8 April and route 375 will operate on Wednesday 15 April, then every other Wednesday from then. The PDFs below list the dates of operation for each route. 

Select the PDF timetable named 'Emergency Timetable'
+ View 375 timetable
+ View 379 timetable
​​​​​​​+ View 461 timetable

Update 31.3.20 16:30

Easter weekend

We normally run no buses on Bank Holidays – Good Friday and Easter Monday, as well as Easter Sunday. If this doesn’t accommodate your travel need as a key worker please let us know straight away. 

Update 27.3.20 12:00am - CORRECTIONS

Please note the following corrections to our originally published emergency timetables:

Route 84 is Mondays to Fridays (NOT Mondays to Saturdays) and commences Monday 30 March. On Saturday 28th please use route 784 as route 84 will not operate.
Route 236 commences Monday 30 March
The 1545 374 from Bury St Edmunds operates on Mondays to Fridays only

The above timetables have been updated. Please accept our apologies for any inconvenience caused. 

Update 25.3.20 18:50pm

In-line with government advice about reducing the number of people at work and travelling – particularly on public transport - we are introducing an emergency timetable. The new timetables will start on Saturday 28th March.  

Our proposed timetables are below and we welcome your comments straight away via services@hedingham.co.uk .

Select the PDF timetable named 'Emergency Timetable'
+ View 84/84A timetable
+ View 236 timetable 
+ View 374 timetable
+ View 753 timetable
+ View 754 timetable
+ View 784 timetable

Please note route 89X, 375, 379 and 461 will continue to operate to their current timetables. Routes 751/752/756/757/758/SC707 are suspended but are catered for with our current and future 753/754 timetables where children of key workers need to access to schools and colleges, please get in touch for full details. 

Our objective is to provide transport for key workers and access to food shops and medical facilities for those who depend upon us.

We will review our timetables following your feedback and if you feel we have not accommodated your needs, we will alter and continue to review as and when government advice changes.

We remain commited to support you with your travel plans but don’t wish for our staff to be out at work anymore than is necessary.

We would also like to reassure you that we have enhanced cleaning programmes in place with regular wipe downs on all our buses and that at present current passenger numbers are very low which enables the 2metre self distancing rule to be accomodated. 

Update 24.3.2020 12.30pm

We are working extremely hard to maintain our network, especially for those key workers who travel on our buses.

Chambers routes will run to a reduced timetable from the end of this week – more information to follow. 

We urge all key workers to get in touch ASAP and advise which routes they travel on including their journey patterns with as much information as possible. 

Email services@hedingham.co.uk or call 03301 020801

Update 22.3.2020 21.30pm 

Concessionary Bus Pass Holders can now use their bus pass before 9.30am allowing time to get to the shops as they open early for older people to grab their shopping as the day begins. 

Update 20.3.20 11am 

From Monday 23rd March, we will run our bus service along a school holiday timetable. Extra journeys will be provided to support schools which remain open for Key Worker children.  Please get in touch with us for information on school and college buses as this will change depending on actual opening arrangements. 

Update 19.3.2020 17.55pm 

We understand how important it is for you to know early on what changes will be made to our bus services.

Therefore, we commit to sharing our plans with you for next week by 11am tomorrow morning. 

In the meantime, please use our website or our app to check our current bus timetables.

Update 18.3.2020 

For now, we are running a normal service across all our Chambers Bus routes

As the situation evolves, we will continue to keep you updated with any changes to our timetables, which will be published, in the first instance, on our website. 

It may become difficult to keep our real time information up-to-date on our app so please keep checking this page on our website for the latest information. 

General Information

The health and safety of our customers and colleagues is our number one priority.

In response to the outbreak of Coronavirus (COVID-19) in the UK, we would like to reassure passengers that we are maintaining extensive cleaning regimes and following the latest government advice. We are continuing to run services to support our communities.

We are following the latest advice from Public Health England, the National Health Service, the World Health Organisation and transport industry bodies. The current government advice is that people continue to use buses and other forms of public transport as usual.

We have introduced enhanced cleaning procedures in our operations and are encouraging our colleagues to wash their hands at regular intervals. Buses circulate air every time it comes to a bus stop and most of our buses also have windows that can be opened at any time.

Many customers have asked if we still accept cash bus fares during this time and we can confirm we do, however where possible we actively encourage you to use contactless or mobile payments.  You can download our East Anglia Buses app via the app store or google play.

Due to the emergency nature of any temporary timetables please remember the journey planner and bus stop information in our app and website may not be correct. We hope to update these as soon as possible 

As the situation evolves, we will continue to engage with government, follow the guidance from public health bodies, and provide advice and updates to you on our services.

For more information, please go to the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/