• Good to know!

    Here's your handy guide to travelling on our buses.

This page was last updated on 13/8/20.  What's changed?  From Tuesday 1st September we will revert back to our pre-covid timetables but with a minor change to route 236 and new route 237. Travelling from September during school peak time information. Information for parents whose children use our buses.

We have started to return to a “normal” level of service and in-line with government advice, have introduced many special measures to keep you safe as you travel with Chambers.


Student Travel - Back to School

If you travel on our buses at school peak times you will probably be used to sharing the bus with children and students travelling to and from school or college.

In these strange times we need to try and help get our young people back to school and college, whilst keeping you safe as you travel. The guidance from the Department for Education is that students from the same school group do not need to be socially distanced from each other, so we will be using most of the seats in our buses. However, we do need to keep our regular passengers safe and we have designated Busy Bus Zones at the front of our buses for them. Click below for more information. 

Peak school time travel - Passenger leaflet

+ Important information for parents and guardians
+ Important information regarding bus zoning
+ Important information about specific school arrangements in Suffolk
+ Important information about specific school arrangements in Essex

Face coverings

You please must wear a face covering when you travel on our buses, unless you are exempt.

Face Coverings - Passenger Leaflet

 

What timetables are we running? 

Normal timetables are in operation from 1 September 2020. 

When are your next planned timetable changes? 


Tuesday 1st September our pre-covid temporary timetables were reinstated. These timetables are available on our route webpage and can be viewed in PDF or dropdown format. Click here for full details including minor changes from 3rd September.

To stay up to date with timetable changes as they happen, follow or llike our Facebook and Twitter pages as we regularly post information on there. Facebook and twitter 

Please note: you do not need a twitter account to look at our latest updates on Twitter.

FAQs

Who may and may not travel?

Our buses are available to everybody who wishes to travel and we can't wait to welcome you on-board. Some routes and journeys which serve schools are not available to the general public, click here for a summary. 

What if I'm disabled and require assistance?


We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on. If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way.

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and leave the aisle seat free, unless you are travelling with someone from your household or social bubble, leaving an empty row in front and behind you where possible.

Keep windows open to help with ventilation. We also ask that you socially distance yourself from others whilst waiting at bus stops and stand back to let other people off the bus before boarding.

Do I need to wear a face covering? 

Yes, you now need to wear a face covering on public transport. This can be a mask, scarf, snood, bandana or even something you can make out of old material. There are some people that will be exempt from wearing a face covering. Find out more

What additional cleaning is being carried out?

Our buses are being cleaned daily, and sometimes more often with touchpoints being wiped down with anti-viral spray to ensure your safety.

Is hand sanitiser available on board?

No, we are unable to provide hand sanitiser. We ask that you bring your own and wash your hands as often as possible, at least before and after every journey.

When is the best time to travel?

If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time. We're also shortly launching our When2Travel website, which will allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops.

What happens if the bus I'm waiting for is full?

If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time.

Our new Busy Bus -  website, allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops. Its traffic light indicator system, is clear for all to see if a bus is full ( red),  half capacity ( orange) or plenty of space ( green).

What happens if the last bus of the day is full? 

We won't leave anyone stranded with our last buses. We won't leave anyone stranded with our last buses. We're continually monitoring passenger numbers and will ensure that adequate buses are available to support demand.

Can I pay with cash on the bus?


We only ask that you pay with cash if you have no other option. Where possible, use contactless payments or buy your ticket in advance on the East Anglia Buses App  instead.

How can I get in touch with you?  

Currently, you can call us on 03301 020801 or contact us via Twitter if you have any questions regarding your journey. 

COVID-19 safety information and travel advice

Plan your journey

  • buy a ticket in advance on our App -download our East Anglia Buses App here
  • check our special timetables online
  • take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face
  • take and use a face covering to protect our drivers and other passengers –Further info
  • don’t travel if you feel unwell.

At the bus stop

  • whilst queuing to try to keep 2 metres apart from anyone not in your household or social bubble
  • consider waiting for the next bus if your bus is a quarter full
  • board one at a time, be patient and give priority to those with mobility issues.

On the bus, we ask you

  • pay with contactless (now up to £45!)
  • don’t use cash to buy your ticket - if you have no alternative, use the exact fare
  • try to keep 2 metres apart from other passengers -don't forget their are seats upstairs
  • sit by the window and leave the aisle seat free unless you are travelling with someone from your household or in your social bubble
  • Ideally leave a space in front and behind you where possible
  • Keep windows open to help with ventilation.
  • use a face covering to protect our drivers and your fellow passengers.

As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped 
  • use your hand sanitiser and/or wash your hand, before you touch your face.
  • maintain social distancing as you move through the bus shelter or bus station.

What else have we been doing to help you?

We have:

  • Installed temporary plastic screens to the cab area of our buses to help keep you and our drivers safe
  • Requested customers pay by contactless or in advance on our app and avoid cash payments on the bus, where possible.
  • Asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • Monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • Increased our cleaning regime – with extra focus on high touch point areas
  • Issued our colleagues with training and the latest advice from the Government
  • Provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • Updated our websites and social media regularly as soon as new information becomes available.
  • Displayed printed emergency timetables at all our bus stops to keep you informed
  • Issued press releases to local media so information about our services can reach as many people as possible.

We all have a responsibility to follow the Government advice and we thank you, our customers for your support and cooperation in this difficult time.

Covid 19 Risk Assessment Policy  Chambers Bus  / #keepingyousafe